Refund and Returns Policy

1. Eligibility for Returns

You can return your items within 5 days from the date of delivery. To be eligible for a return:

The item must be unused, unwashed, and in its original condition.
The item must be in the original packaging, with all tags and labels attached.
The item should not be a final sale or clearance item (non-returnable products).

2. Non-Returnable Items

Certain items are non-returnable, including:

Underwear and lingerie
Jewelry and accessories (unless damaged or defective)
Gift cards
Customized products

3. How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer support team at contact.maanauraa@gmail.com within 5 days of receiving your order. Please include your order number and the reason for your return.
Approval: Our team will review your request and send you a confirmation email with further instructions on how to return the item.
Return Shipping: The customer is responsible for return shipping costs unless the product is defective or we made an error in your order. We recommend using a trackable shipping service for your return.

4. Refund Process

Once we receive the returned item and inspect its condition:

If the return is approved, we will process your refund to the original payment method within 7-10 business days.
If the return is denied (e.g., the item is used, damaged, or missing parts), we will notify you via email, and the item will be sent back to you at your expense.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the item and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately at contact.maanauraa@gmail.com. We will arrange for a free return and send you a replacement or issue a full refund, depending on the situation.

7. Sale Items

Sale items are eligible for returns only if the product is damaged or defective upon delivery. If you purchase an item during a sale or promotion, please ensure you follow the return instructions carefully.

8. Shipping Costs

Original shipping charges are non-refundable, except in cases where the product is damaged or we made an error in fulfilling your order.

9. Contact Us

If you have any questions about our Refund and Returns Policy or need further assistance, feel free to contact us at:

Email: contact.maanauraa@gmail.com
Phone: +91 7980320332

We strive to provide the best service, and we want to ensure you’re satisfied with your purchase.

I hope this helps you set up a comprehensive Refund and Returns policy for Maanaura. You can tailor this to suit your specific needs if required!

Overview

Our refund and returns policy lasts 5 days. If 5 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 5 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact.maanauraa@gmail.com.

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact.maanauraa@gmail.com and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.